1) How can I purchase the Forever Flawless products?
You can purchase the Forever Flawless products in many ways:
- You can visit one of our physical exclusive brick-and-mortar stores. A list of stores is available at the bottom of our home page.
- You can place a telephone order with us. Call us at 702-722-9572 and we will make sure you are happy with your purchase.
- Shop online. Our website is a friendly, easy, secure, and hassle-free. Just browse our site, review our collections, fill up your shopping cart and once ready click the ?heckout?button and follow the instructions that guide you through the checkout process. Your order will be processed and shipped within 2 business days.
2) What payments method you accept?
Forever Flawless accepts all major credit cards as well as PayPal payments.
3) Do I need to pay sales tax?
We are required by law to charge 8.1% sales tax on orders being shipped to within the state of Nevada. There are no taxes imposed on orders that ship to all other states.
4) How secure is your web site?
Forever Flawless uses one of the most advanced security systems available today on the Internet, called Secure Sockets Layer (SSL) technology. Our software scrambles your credit card and personal information so no one outside our system can read or access it. We also use Paypal as our credit card processing system. That is, we do not store your credit card information.
5) Do I need to pay for shipping and handling?
We charge $7.95 for all orders shipped within the continental USA regardless of the order size or weight. Orders shipped outside the continental USA are charged with $29.95 flat fee to anywhere in the world. We will make sure to try our best to send all orders as gifts. However, for international orders the customer is responsible for any duty or customs charges that may apply in different countries.
6) What are your shipping policies?
We usually ship within 2 business days from receiving the order. Within the continental USA we currently ship with Fedex ( www.fedex.com). Outside the USA we usually ship with USPS Priority Mail ( www.usps.com. We ship from our fulfillment center in Las Vegas, Nevada.
7) How do I know the Forever Flawless products I am purchasing are authentic?
There are many online and offline retailers that sell counterfeit, expired, or stolen items.
The best way to make sure the Forever Flawless products you are buying are authentic is to either but is directly from Forever Flawless either online or over the telephone or to purchase the products at an authorized retail location. A list of authorized locations is at the bottom of our home page and you are always welcome to call and verify the authenticity of you source. In any event, The Forever Flawless are NOT authorized to be sold online except on our company website www.foreverflawlesscosmetics.com
If you see the Forever Flawless products online elsewhere such as eBay, Amazon, or other sites please be cautious avoid online piracy.
8) What is your Return/Exchange policy AND what is your SATISFACTION GUARANTEED program?
Although most luxury cosmetic / skincare companies do not accept returns mainly due to the inability to assure how the products were handled / stored after leaving the premises, Forever Flawless will accept returned items that answer to the following conditions:
NEW/ UN-OPENED/ UN-USED PRODUCTS
If you had a change of heart and decide you want to return brand new / unused and unopened products, you can return products based on the following conditions:
The purchase was made on: www.foreverflawless.com OR over the phone directly from the Forever Flawless corporate/brand office. We, as corporate, can only handle returns/ exchanges if we have all the transaction details, were paid directly for the goods, and thus have access to reverse the transaction.
If you purchased the products at an independent / 3rd party owned and operated retail location or authorized reseller, to resolve any transaction issues/ exchanges/ or returns, please contact the specific point of sale where you purchased the goods, as each point of sale has its own return policies as established by its ownership team. We can assist with any product related questions or usage issues if needed - simply call our offices, just please be aware that the retail stores are separate independent business entities and resolutions with regards to purchases and in store experiences will/must be handled at the retail level. (NOTE: Forever Flawless Corporate does not engage in brick & mortar retail (ONLY direct retail via our online website/or by phone.)
The items must arrive back to Forever Flawless offices within 14 days from the date the transaction was made in order to be returned or exchanged. Items must be accompanied by the original receipt and a letter explaining the reason for the return/exchange. The items must arrive back in its original form, namely, in its original package, sealed and unopened/unused in order to be returned or exchanged. Customer is responsible for any additional shipping costs on exchanged items. Please call our office for return instructions (470) 545-3577.
All refunds will be credited to the card used to make the original purchase. Please allow one or two billing cycles for the credit to appear on your statement.
FOREVER FLAWLESS “SATISFACTION GUARANTEED” PROGRAM
At Forever Flawless we are confident with the Quality and high level performance of our products. We would like to encourage you to enjoy the Forever Flawless experience “worry-free”. Therefore, we offer our FOREVER FLAWLESS SATISFACTION GUARANTEED PROGRAM:
Try any of our Forever Flawless products pretty much risk-free. Add them to your beauty routine, see how well they work with your skincare regimen, and savor the compliments you will receive. We are confident you will LOVE it! In the event you are not fully satisfied, here are the terms and conditions of our SATISFACTION GUARANTEED program foropened and used products:
EXCHANGE: Return opened / used product and you can exchange with any NEW Forever Flawless product (of equal or lesser value). Up to 1 exchange per product allowed. Regular S&H fees apply.
REFUND: Receive a full refund (minus a 25% handling / restocking fee). Ship back the product/s you have tried and are not satisfied with along with your original receipt and add a note stating why you are not satisfied, please include full contact information. In the event you chosen not to exchange the retuned items with another product to try, we will refund you.
Both the exchange and refund options included in our SATISFACTION GUARANTEED PROGRAM can be utilized for opened/used products within 30 days of purchase with the proof of purchase in the form of the original receipt.
The purchase was made on: www.foreverflawless.com OR over the phone directly from Forever Flawless corporate office via our sales line (470) 545-3577. We can only handle returns/ exchanges if we have the transaction details, were paid directly for the goods, and thus have access to reverse the transaction.
Our SATISFACTION GUARANTEED PROGRAM is also accepted at a few select retail locations that have chosen to participate. If you did not purchase directly from us, you must contact the retailer where the original transaction was made to see what their specific Return/Refund policies and processes are.
9)What's Your Lifetime Warranty For Paragon Device?
At Forever Flawless we want you to buy with confidence and therefore we offer our Satisfaction Guaranteed program as described HERE. As far as Warranty to specific items such as the PARAGON Device, Forever Flawless offers a manufacturer’s warranty to this device for manufacturer’s defects that are a result of faulty workmanship or materials. This warranty does not provide coverage of repairs necessitated by normal wear & tear, misuse, accidental damage, or the natural cracking of the material or finishes that result from changes in temperature or humidity. Our Lifetime Warranty for the Paragon Device applies only to purchases made directly from Forever Flawless Enterprises either online or by phone and with the Paragon Device being registered with us online within 7 days from its purchase. If you did purchase directly from us and registered your device within 7 days we will replace your device to a brand new one absolutely for free.
If you did not purchase directly from us online or by phone but did legitimately purchase the device at one of our authorized retailers you are also covered and secure. As with any purchase at a 3rd party retailer, your purchase will be under the return/exchange policy of the retailer. However, our manufacturer’s warranty to the Paragon Device for manufacturer’s defects that are a result of faulty workmanship or materials stands and will cover the Paragon Device for 1 full year. This warranty does not provide coverage of repairs necessitated by normal wear & tear, misuse, accidental damage, or the natural cracking of the material or finishes that result from changes in temperature or humidity. To be entitled to this manufacturer’s warranty you must register your Paragon Device with us within 7 days from purchase
Any warranty claim that meets the policy above will result in a FREE exchange of the faulty device with a BRAND NEW PARAGON BEAUTY DEVICE. Shipping & Handling fee may apply. PLEASE REMEMBER TO REGISTER YOUR PARAGON DEVICE WITH US HERE WITHIN 7 DAYS OF PURCHASE TO ACTIVATE YOUR WARRANTY.
> Paragon Warranty
At Forever Flawless we are committed to your privacy. Therefore, we will not sell, rent, share or loan your personal information to any unrelated third parties.